Do not machine wash! Instead, spot clean using a 1:1 solution of water and detergent. Mix the solution into a spray bottle, then gently scrub stained areas. Keep in low traffic areas to prevent excess wear. Do not use as a bath rug; these rugs are not made for water contact. Clean with the wand of a vacuum or handheld vacuum. Use a lower setting if possible. Can lint roll to remove surface fuzzies! Consider the rugs as canvases painted with yarn, please treat with care! <3

Production begins after the non-refundable deposit is paid (I will notify you when the deposit is due). From here, the average turnaround time is 1-3 weeks. **This does not include shipping time. Note: Rugs are made in batches, this means it may take longer for me to complete your rug if it is included in a larger batch, or quicker if included in a smaller batch. If there is a delay for any reason, I will be sure to keep you updated.

1. Fill out and submit an order request form. 2. Based on the details submitted, I will contact you to provide a quote. I may have to ask follow up questions before I can calculate the cost. Please allow up to 3 business days to hear back. 3. If shipping is required, I will provide an estimated shipping cost. 4. Once you confirm your order, I will tell you: The approximate start date of your order. The amount required for the non-refundable deposit. 5. Non-refundable deposit must be paid before I can start the order. I will contact you when it is time to pay the deposit. 6. Average turnaround time from time of deposit payment is: 1-3 weeks. 7. When your order is complete: I will send you pictures of the product. You send the remaining payment (+ shipping if applicable). 8. Shipping - tracking information is provided once available. 9. Local Pick Up/Meet Up - A date and time will be arranged.

Before the rug is made: I can provide estimates but NOT exact costs for shipping, as it must be weighed and measured in its packaging to get the final cost. After the rug is made: I will provide shipping details and provide a tracking number once available. Items are shipped from Canada (Brampton, ON). Estimated delivery dates vary by location, but on average arrive within 3-14 days. Express shipping can be requested at the expense of the customer. Shipping Costs: vary according to size and weight of package. Canada: $10+ International: $20+ Local pickup/meetup (Brampton,ON) **I am not responsible for missing/stolen items once the item has been dropped off to the post office.

All items are priced according to design and size. Please submit an order form to get a quote for your custom order. Prices below can be used as a general reference. Rugs: 20x20in: $100+ 30x30in: $200+ 40x40in: $300+ Wall Hangings: 9-15in+: $45-$75+ Back Mount (+$3) Dowel (+$7)​ **Max Size: 55x55in You may request any size up to 55x55in All items include hand-stitched edges and backing, as reflected in pricing. Prices listed in CAD. Non-refundable deposit required to finalize order: amount varies on final item price.

Sometimes yes, sometimes no. NO: I do not charge for mock-ups if the request is simple and I can do them personally, however I do not start this process until a non-refundable deposit is paid. YES: I ONLY charge for mock-ups IF the artwork required is complex and has to be produced by another artist. I will inform you of the need for this + the additional rates before the deposit is paid!